Retention marketing services that compound

Acquisition gets a customer once. Retention is what turns that customer into the second order, the subscription, the review, and the referral. BMO Media is a lifecycle marketing agency built around a single idea: the fastest path to durable DTC growth runs through the customers you have already paid to acquire.

Email Marketing

The backbone of lifecycle. We build and optimise the Klaviyo flows that quietly drive a large share of ecommerce email revenue — welcome, browse, cart, checkout, post-purchase and win-back — then run a campaign calendar that keeps your list engaged without burning it out.

Explore email marketing services or read the Klaviyo flow audit playbook.

SMS Marketing

The highest-intent channel you own. We use SMS for the moments that deserve a tap — cart recovery, restocks, launches and VIP windows — and orchestrate it with email so customers get one coherent story, not two competing ones.

Explore SMS marketing services.

Loyalty

A reason to choose you again that isn't a discount. We design loyalty programs that reward the behaviour you actually want — repeat purchases, higher AOV, referrals — and we size the economics before we build, so the program funds itself.

Explore loyalty services or read how to model loyalty program ROI.

Reviews

Social proof is a retention channel, not a vanity metric. We turn post-purchase moments into reviews and UGC, then put that proof to work in flows, on product pages and in ads.

Explore reviews services.

Push Notifications

Owned reach with zero send cost. We use web and app push as a low-friction nudge layer for back-in-stock, price drops and time-sensitive launches, sequenced so it supports email and SMS instead of competing with them.

Explore push notification services.

Subscriptions

The most valuable customer you can build. We help DTC brands launch and, more often, fix subscription programs — reducing involuntary churn, smoothing the first 90 days, and giving subscribers reasons to stay past the third order.

Explore subscription services or read the subscription retention playbook.

How we work

Every engagement starts with a diagnostic: what your flows earn today, where customers leak, and which of the six levers moves revenue fastest for your brand. We prioritise the highest-return fixes first, ship in two-week cycles, and report on revenue you can attribute — not opens and clicks. The brands we work with don't buy channels; they buy a retention system that gets stronger every quarter.

See the work: browse BMO Media case studies, or tell us where your retention leaks.