Building brands that last one customer journey at a time.

We design and optimize lifecycle programs across email, SMS, and loyalty touchpoints, helping brands communicate with clarity and consistency at every stage. Our focus: retention, engagement, and lifetime value, the foundations of sustainable growth.

Our approach

Insight-Led

We start with data: uncovering what truly moves your audience and drives retention.

Customer-First

Every message feels personal, relevant, and intentional.

Refined Execution

From strategy to creative, we deliver with precision and polish.

Long-Term Growth

We build scalable systems that strengthen customer relationships over time.

Our Clients

For brands that value substance over noise.

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Considering a partnership with BMO Media?

We take a tailored approach to every engagement, starting with your goals, followed by a complimentary audit, and designing a lifecycle strategy built to scale.

Our services

Email Marketing

The backbone of lifecycle. We build and optimise the Klaviyo flows that quietly drive a large share of ecommerce email revenue — welcome, browse, cart, checkout, post-purchase and win-back — then run a campaign calendar that keeps your list engaged without burning it out.

Explore email marketing services or read the Klaviyo flow audit playbook.

SMS Marketing

The highest-intent channel you own. We use SMS for the moments that deserve a tap — cart recovery, restocks, launches and VIP windows — and orchestrate it with email so customers get one coherent story, not two competing ones.

Explore SMS marketing services.

Loyalty

A reason to choose you again that isn't a discount. We design loyalty programs that reward the behaviour you actually want — repeat purchases, higher AOV, referrals — and we size the economics before we build, so the program funds itself.

Explore loyalty services or read how to model loyalty program ROI.

Reviews

Social proof is a retention channel, not a vanity metric. We turn post-purchase moments into reviews and UGC, then put that proof to work in flows, on product pages and in ads.

Explore reviews services.

Push Notifications

Owned reach with zero send cost. We use web and app push as a low-friction nudge layer for back-in-stock, price drops and time-sensitive launches, sequenced so it supports email and SMS instead of competing with them.

Explore push notification services.

Subscriptions

The most valuable customer you can build. We help DTC brands launch and, more often, fix subscription programs — reducing involuntary churn, smoothing the first 90 days, and giving subscribers reasons to stay past the third order.

Explore subscription services or read the subscription retention playbook.

Email Marketing

The backbone of lifecycle. We build and optimise the Klaviyo flows that quietly drive a large share of ecommerce email revenue — welcome, browse, cart, checkout, post-purchase and win-back — then run a campaign calendar that keeps your list engaged without burning it out.

Explore email marketing services or read the Klaviyo flow audit playbook.

SMS Marketing

The highest-intent channel you own. We use SMS for the moments that deserve a tap — cart recovery, restocks, launches and VIP windows — and orchestrate it with email so customers get one coherent story, not two competing ones.

Explore SMS marketing services.

Loyalty

A reason to choose you again that isn't a discount. We design loyalty programs that reward the behaviour you actually want — repeat purchases, higher AOV, referrals — and we size the economics before we build, so the program funds itself.

Explore loyalty services or read how to model loyalty program ROI.

Reviews

Social proof is a retention channel, not a vanity metric. We turn post-purchase moments into reviews and UGC, then put that proof to work in flows, on product pages and in ads.

Explore reviews services.

Push Notifications

Owned reach with zero send cost. We use web and app push as a low-friction nudge layer for back-in-stock, price drops and time-sensitive launches, sequenced so it supports email and SMS instead of competing with them.

Explore push notification services.

Subscriptions

The most valuable customer you can build. We help DTC brands launch and, more often, fix subscription programs — reducing involuntary churn, smoothing the first 90 days, and giving subscribers reasons to stay past the third order.

Explore subscription services or read the subscription retention playbook.

Email Marketing

The backbone of lifecycle. We build and optimise the Klaviyo flows that quietly drive a large share of ecommerce email revenue — welcome, browse, cart, checkout, post-purchase and win-back — then run a campaign calendar that keeps your list engaged without burning it out.

Explore email marketing services or read the Klaviyo flow audit playbook.

SMS Marketing

The highest-intent channel you own. We use SMS for the moments that deserve a tap — cart recovery, restocks, launches and VIP windows — and orchestrate it with email so customers get one coherent story, not two competing ones.

Explore SMS marketing services.

Loyalty

A reason to choose you again that isn't a discount. We design loyalty programs that reward the behaviour you actually want — repeat purchases, higher AOV, referrals — and we size the economics before we build, so the program funds itself.

Explore loyalty services or read how to model loyalty program ROI.

Reviews

Social proof is a retention channel, not a vanity metric. We turn post-purchase moments into reviews and UGC, then put that proof to work in flows, on product pages and in ads.

Explore reviews services.

Push Notifications

Owned reach with zero send cost. We use web and app push as a low-friction nudge layer for back-in-stock, price drops and time-sensitive launches, sequenced so it supports email and SMS instead of competing with them.

Explore push notification services.

Subscriptions

The most valuable customer you can build. We help DTC brands launch and, more often, fix subscription programs — reducing involuntary churn, smoothing the first 90 days, and giving subscribers reasons to stay past the third order.

Explore subscription services or read the subscription retention playbook.

Grow with a team that’s redefining retention.

We’re always looking for sharp thinkers, creative problem-solvers, and data-driven marketers who care about craftsmanship as much as conversion. Explore open roles or reach out to tell us why you’d be a great fit.

Interested in working with us?

Request a complimentary audit and start building a stronger lifecycle foundation today.

Interested in working with us?

Request a complimentary audit and start building a stronger lifecycle foundation today.

Interested in working with us?

Request a complimentary audit and start building a stronger lifecycle foundation today.